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Below, are answers to questions we
thought would prove most helpful to our online shoppers:
Q:
What forms of payment do you accept?
A:
We accept Visa,
MasterCard, American Express & Discover. Charge will reflect
as being from Barn Loft Candles or our parent company, Remeli
Enterprises.
Q:
Do you ship outside the U.S.?
A:
We currently only ship within the
continental U.S.
Q:
Do you ship to APO or PO Box Addresses?
A:
As UPS is
our only carrier, we cannot ship to these types of addresses
Q:
Where are you located?
A:
Our website
operates from Monticello, Indiana, however candles ship from our
fulfillment house on the east coast. We do not have a pick-up
storefront, sorry.
Q:
How long will shipment of my order take?
A:
Our
current average turnaround is 3-4 business days before shipment. Larger orders
and unexpected delays are possible and may create a longer than
usual processing time. We ask if you have a deadline to meet,
that you include this information in the comments section of the
cart and we will do our very best to accommodate you.
Q:
What type of wicks do you
use?
A:
We use only cotton wicking that is LEAD FREE
Q:
What kind of wax is your
candles made from?
A:
Food-grade paraffin
Q:
Are your candles hand-poured or machine/mass produced?
A:
ALL of our candles are hand-poured into molds; lots and lots of
molds!
Q:
Are your candles colored
all the way through or are they white on the inside?
A:
Our candles are solidly colored. A black candle is black clear
through...not a white core over-dipped in heavily pigmented wax.
Q:
Do you offer scented
candles?
A:
Not at this time. We concentrate on offering the highest quality
unscented candles on the market, in the widest array of colors.
Q:
Will you offer a bigger price break on larger orders?
A:
If you do not see a quantity break offering listed on our site,
please email us with your question on your particular order!
Q:
I received damaged product. How should I handle this?
A:
We ask that you closely inspect each
parcel for damage and notify us immediately. We will file
a damage claim with UPS and make arrangements for replacements
to ship back out to you asap. Always keep all packing materials
and original boxes until claim is complete.
Q:
I received a size or color that I did not order. How do I return
them?
A:
Notify us right away, so we can make arrangements for
immediate replacement or credit. We will pay for return &
replacement shipping, as the error is ours!
Q:
I changed my mind. Will you accept my return?
A:
Yes, though
returns of this type are subject to a 15% restocking fee.
Shipping is not refundable and return shipping is responsibility
of customer. Contact us for return instructions and Return
Authorization Number (RMA#). You MUST have an RMA# or return
will be refused and sent back to you.
Q:
The color I ordered
wasn't quite "it". Can I return them?
A:
Though we desperately try to convey color accuracy, it is impossible to be
100% color accurate on the world wide web. We
highly stress ordering a small candle in your intended color
before placing a larger order to prevent unnecessary & costly
returns. As above, it is subject to a 15% restocking fee.
Shipping is not refundable and return shipping is responsibility
of customer. Contact us
for arrangements and RMA#.
Please see
our
Return Policy page for further information or
with any
questions |