FAQ

Below, are answers to questions we thought would prove most helpful to our online shoppers:

Q:  What forms of payment do you accept?
A:  We accept Visa, MasterCard, American Express & Discover

Q: Do you ship outside the U.S.?
A: We currently only ship within the continental U.S.

Q: Do you ship to APO or PO Box Addresses?
A: As UPS is our only carrier, we cannot ship to these types of addresses

Q: Where are you located?
A: Our website operates from Monticello, Indiana, however candles ship from our fulfillment house in New Jersey

Q: How long will shipment of my order take?
A: Our current average turnaround is 3-5 business days before shipment. Larger orders and unexpected delays are possible and may create a longer than usual processing time. We ask if you have a deadline to meet, that you include this information in the comments section of the cart and we will do our very best to accommodate you.

Q: What type of wicks do you use?
A: We use only cotton wicking that is LEAD FREE

Q: Are your candles hand-poured?
A: Our pillar candles are hand-poured into molds; lots and lots of molds!

Q: Are your candles colored all the way through or are they white on the inside?
A: Our candles are solidly colored. A black candle is black clear through...not a cheap white core over-dipped in heavily pigmented wax. This makes for a much more attractively burning candle. One you won't be embarrassed to re- light, time and time again.

Q: Do you offer scented candles?
A: Not at this time. We concentrate on offering the highest quality unscented candles on the market, in the widest array of colors.

Q: Will you offer a bigger price break on larger orders?
A: We offer you our very best price right up front. This is how we compete: Bulk discount pricing with no minimums & no having to order in "candle sets".  Heck, you don't even have to create an account to place an order! You get our rock bottom discount price whether you order one or one hundred candles!

Q: I received damaged product. How should I handle this?
A: We ask that you closely inspect each parcel for damage count and notify us immediately. We will file a damage claim with UPS and make arrangements for replacements to ship back out to you asap. Always keep all packing materials and original boxes until notified otherwise.

Q: I received a size or color that I did not order. How do I return them?
A: Notify us immediately, so we can make arrangements for immediate replacement or credit. We will pay for return & replacement shipping, as the error is ours!

Q: I changed my mind. Will you accept my return?
A: Though we will accept these types of returns, they are subject to a 15% restocking fee. We will not refund shipping costs on returns of this nature. Contact us for arrangements and Return Authorization #.

Q: The color I ordered wasn't quite "it". Can I return them?
A: Though we desperately try to convey color accuracy, it is impossible to be 100% color accurate on the world wide web.   We highly stress ordering a small candle in your intended color before placing a larger order to prevent unnecessary & costly returns.  As above, it is subject to a 15% restocking fee. We will not refund shipping on returns of this nature.  Contact us for arrangements and RMA#



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