FAQ

Below, are answers to questions we thought would prove most helpful to our online shoppers:

Q:  What forms of payment do you accept?
A:  We accept Visa, MasterCard, American Express & Discover. Charge will reflect as being from Barn Loft Candles or our parent company, Remeli Enterprises.

Q: Do you ship outside the U.S.?
A: We currently only ship within the continental U.S.

Q: Do you ship to APO or PO Box Addresses?
A: As UPS is our only carrier, we cannot ship to these types of addresses

Q: Where are you located?
A: Our website operates from Monticello, Indiana, however candles ship from our fulfillment house on the east coast. We do not have a pick-up storefront, sorry.

Q: How long will shipment of my order take?
A: Our current average turnaround is 3-4 business days before shipment. Larger orders and unexpected delays are possible and may create a longer than usual processing time. We ask if you have a deadline to meet, that you include this information in the comments section of the cart and we will do our very best to accommodate you.

Q: What type of wicks do you use?
A: We use only cotton wicking that is LEAD FREE

Q: What kind of wax is your candles made from?
A: Food-grade paraffin

Q: Are your candles hand-poured or machine/mass produced?
A: ALL of our candles are hand-poured into molds; lots and lots of molds!

Q: Are your candles colored all the way through or are they white on the inside?
A: Our candles are solidly colored. A black candle is black clear through...not a white core over-dipped in heavily pigmented wax.

Q: Do you offer scented candles?
A: Not at this time. We concentrate on offering the highest quality unscented candles on the market, in the widest array of colors.

Q: Will you offer a bigger price break on larger orders?
A: If you do not see a quantity break offering listed on our site, please email us with your question on your particular order!

Q: I received damaged product. How should I handle this?
A: We ask that you closely inspect each parcel for damage and notify us immediately. We will file a damage claim with UPS and make arrangements for replacements to ship back out to you asap. Always keep all packing materials and original boxes until claim is complete.

Q: I received a size or color that I did not order. How do I return them?
A: Notify us right away, so we can make arrangements for immediate replacement or credit. We will pay for return & replacement shipping, as the error is ours!

Q: I changed my mind. Will you accept my return?
A: Yes, though returns of this type are subject to a 15% restocking fee. Shipping is not refundable and return shipping is responsibility of customer. Contact us for return instructions and Return Authorization Number (RMA#). You MUST have an RMA# or return will be refused and sent back to you.

Q: The color I ordered wasn't quite "it". Can I return them?
A: Though we desperately try to convey color accuracy, it is impossible to be 100% color accurate on the world wide web.  We highly stress ordering a small candle in your intended color before placing a larger order to prevent unnecessary & costly returns.  As above, it is subject to a 15% restocking fee. Shipping is not refundable and return shipping is responsibility of customer.  Contact us for arrangements and RMA#.

Please see our Return Policy page for further information or with any questions



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