|
Below, are answers to questions we
thought would prove most helpful to our online shoppers:
Q:
What forms of payment do you accept?
A:
We accept Visa,
MasterCard, American Express & Discover
Q:
Do you ship outside the U.S.?
A:
We currently only ship within the
continental U.S.
Q:
Do you ship to APO or PO Box Addresses?
A:
As UPS is
our only carrier, we cannot ship to these types of addresses
Q:
Where are you located?
A:
Our website
operates from Monticello, Indiana, however candles ship from our
fulfillment house in New Jersey
Q:
How long will shipment of my order take?
A:
Our current
average turnaround is 3-5 business days before shipment. Larger orders
and unexpected delays are possible and may create a longer than
usual processing time. We ask if you have a deadline to meet,
that you include this information in the comments section of the
cart and we will do our very best to accommodate you.
Q:
What type of wicks do you
use?
A:
We use only cotton wicking that is LEAD FREE
Q:
Are your candles hand-poured?
A:
Our pillar candles are hand-poured into molds; lots and lots of
molds!
Q:
Are your candles colored
all the way through or are they white on the inside?
A:
Our candles are solidly colored. A black candle is black clear through...not
a cheap white core over-dipped in heavily pigmented wax. This makes
for a much more attractively burning candle. One you won't be
embarrassed to re- light, time and time again.
Q:
Do you offer scented
candles?
A:
Not at this time. We concentrate on offering the highest quality
unscented candles on the market, in the widest array of colors.
Q:
Will you offer a bigger price break on larger orders?
A:
We offer you our very best price right up front. This is how we
compete: Bulk discount pricing with no minimums & no having to
order in "candle sets". Heck, you don't even have to
create an account to place an order! You get our rock bottom
discount price whether you order one or one hundred candles!
Q:
I received damaged product. How should I handle this?
A:
We ask that you closely inspect each
parcel for damage count and notify us immediately. We will file
a damage claim with UPS and make arrangements for replacements
to ship back out to you asap. Always keep all packing materials
and original boxes until notified otherwise.
Q:
I received a size or color that I did not order. How do I return
them?
A:
Notify us immediately, so we can make arrangements for
immediate replacement or credit. We will pay for return &
replacement shipping, as the error is ours!
Q:
I changed my mind. Will you accept my return?
A:
Though we will accept these types of
returns, they are subject to a 15% restocking fee. We will not
refund shipping costs on returns of this nature. Contact us for arrangements and Return
Authorization #.
Q:
The color I ordered
wasn't quite "it". Can I return them?
A:
Though we desperately try to convey color accuracy, it is impossible to be
100% color accurate on the world wide web. We
highly stress ordering a small candle in your intended color
before placing a larger order to prevent unnecessary & costly
returns. As above, it is subject to a 15% restocking fee.
We will not refund shipping on returns of this
nature. Contact us
for arrangements and RMA# |