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Forms of
Payment accepted:
We accept Visa, MasterCard, American Express &
Discover.
Please note that credit cards are not charged upon order placement.
Your card is charged when the order enters production, which may be a few
days before actual shipment.
Charge will reflect as
being from Barn Loft Candles or from our parent company, Remeli
Enterprises.
When to expect delivery:
All candles are made to order, and are not
warehoused for immediate shipment. Please allow time for production &
UPS transit time.
Currently,
our average turnaround is 2-4 business days before shipment. . If you have a deadline to meet, please
provide this information in the comments section of the cart. We will
notify you if we cannot meet your deadline. Our
shipping map will help to see how long your order will take in
transit, once shipped.
Color sampling: We
strongly recommend ordering a small candle to color sample before placing
larger order. We do our best to convey color accuracy on our website,
however due to monitor settings, lighting and other circumstances beyond
our control, we cannot guarantee the accuracy.
Please order small (we suggest ordering a 2x3 in each color you are
wanting to sample) to start, to prevent an unnecessary and costly return
later.
Returns: Please see our
Return Policy page for details
Cancellations: Orders
that are cancelled before production will be refunded in full if card has
been charged. Cancellations
after order has entered production will incur a 15% restocking fee, as we will
have to shelve the order.
Orders that have already been sent to shipping cannot be cancelled. You will need to
request an RMA# for a return (see
return page)
Instances
that may incur extra charges/credits without further notice:
Miscellaneous
Disclaimers:
- Damaged Product upon Return:
Credit cannot be given for damaged product received. For customer's
protection, a traceable, insured method of transit should be used for
any authorized return. It is customer's discretion as to the carrier,
but we recommend insured UPS or FedEx ground service, as these carriers
provide tracking numbers that trace the package's route fully to its
destination. Often the first $100 of insurance is free.
- Stolen packages: Once UPS
delivers to the address provided, we cannot be held responsible for the
package. Customer will need to provide a safe/secure address to have
packages delivered.
- Signature Required: For
residential deliveries that require a signature, you can leave a message
for UPS on where to leave the package safely (neighbor etc). We cannot
relay this information for you, so be mindful of your area's delivery
routines if you are not going to be home.
- UPS Delivery Delays due to
weather or other emergencies beyond our control are not the
responsibility of Barn Loft Candles and will be be rectified through a
claim process with UPS.
- Offers or promotions may be
changed or taken down without notice and therefore no longer available.
Orders submitted showing special discounts/offers after promotion is
removed will not be honored. You must take advantage of the
promotions while the offer is live.
- Customer is responsible for
burning candles properly (away from drafts, heat sources, flammables,
away from children & in proper receptacles/holders etc) and maintain
properly by keeping wicks trimmed to 1/4".
BarnLoftCandles.com
website/business is operated from Monticello, Indiana and is not a
physical location for product pickup or storefront availability. All
products are shipped from our drop-shipper/s.
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