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Forms of
Payment accepted:
We accept Visa, MasterCard, American Express &
Discover.
Please note that credit cards are not charged upon order placement.
Your card is charged when the order enters production, which may be a few
days before actual shipment. All candles are made to order and are not
'warehoused' for immediate shipment.
Returns:
Although orders are packed with the utmost care, every now and then
merchandise does arrive damaged. In cases such as these, notify us
immediately so we can make arrangements with UPS for claim of damaged
product and prompt replacement. Please keep ALL boxes and packing
materials until claim has concluded.
If you receive something in error, we will pay return shipping and give
full credit/replacement.
Returns due to customer error (*wrong
color or size ordered etc) is subject to a 15% restocking fee & minus shipping charges.
Items must be returned in undamaged condition and be returned
by insured UPS ground or insured mail. Barn Loft Candles is not responsible for
lost or damaged returns en route to us. Return shipping will be at
customer's expense.
All returns must be made within 15 days of receipt.
*We
strongly recommend ordering a small candle to color sample before placing
larger order. We do our best to convey color accuracy on our website,
however due to monitor settings, lighting and other circumstances beyond
our control, we cannot guarantee the accuracy.
Please order small to start to prevent an unnecessary and costly return
later!
We cannot accept unauthorized
returns, so please notify us so we can send your return authorization # and
instructions for return shipment.
When to expect delivery:
Currently, turnaround is 3-5 business days before shipment.
If you
require your order by a certain date, please indicate the date in the
"comments section" of the cart and we will do our best to meet
your deadline. Please keep in mind that we will need production time
and UPS time in transit to
meet your deadline when placing your order. Depending on your location,
rush orders may not be possible.
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