Forms of Payment accepted:
We accept Visa, MasterCard, American Express & Discover.
Please note that credit cards are not charged upon order placement. Your card is charged when the order enters production, which may be a few days before actual shipment.
Charge will reflect as being from Barn Loft Candles or from our parent company, Remeli Enterprises.

When to expect delivery: All candles are made to order, and are not warehoused for immediate shipment. Please allow time for production & UPS transit time. Currently, our average turnaround is 2-4 business days before shipment. . If you have a deadline to meet, please provide this information in the comments section of the cart. We will notify you if we cannot meet your deadline. Our shipping map will help to see how long your order will take in transit, once shipped.

Color sampling: We strongly recommend ordering a small candle to color sample before placing larger order. We do our best to convey color accuracy on our website, however due to monitor settings, lighting and other circumstances beyond our control, we cannot guarantee the accuracy.
Please order small (we suggest ordering a 2x3 in each color you are wanting to sample) to start, to prevent an unnecessary and costly return later.

Returns: Please see our
Return Policy page for details

Cancellations: Orders that are cancelled before production will be refunded in full if card has been charged. Cancellations after order has entered production will incur a 15% restocking fee, as we will have to shelve the order.
Orders that have already been sent to shipping cannot be cancelled. You will need to request an RMA# for a return (
see return page)

Instances that may incur extra charges/credits without further notice:

Miscellaneous Disclaimers:

  • Damaged Product upon Return: Credit cannot be given for damaged product received. For customer's protection, a traceable, insured method of transit should be used for any authorized return. It is customer's discretion as to the carrier, but we recommend insured UPS or FedEx ground service, as these carriers provide tracking numbers that trace the package's route fully to its destination. Often the first $100 of insurance is free.
     
  • Stolen packages: Once UPS delivers to the address provided, we cannot be held responsible for the package. Customer will need to provide a safe/secure address to have packages delivered.
     
  • Signature Required: For residential deliveries that require a signature, you can leave a message for UPS on where to leave the package safely (neighbor etc). We cannot relay this information for you, so be mindful of your area's delivery routines if you are not going to be home.
     
  • UPS Delivery Delays due to weather or other emergencies beyond our control are not the responsibility of Barn Loft Candles and will be be rectified through a claim process with UPS.
     
  • Offers or promotions may be changed or taken down without notice and therefore no longer available. Orders submitted showing special discounts/offers after promotion is removed will not be honored. You must take advantage of the promotions while the offer is live.
     
  • Customer is responsible for burning candles properly (away from drafts, heat sources, flammables, away from children & in proper receptacles/holders etc) and maintain properly by keeping wicks trimmed to 1/4".

BarnLoftCandles.com website/business is operated from Monticello, Indiana and is not a physical location for product pickup or storefront availability. All products are shipped from our drop-shipper/s.
 


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